AI · Chat
AI assistant for customer support
A support team drowning in repetitive questions. I built an assistant that answers on its own and hands over only what matters.
- −60%
- repetitive requests
- 5 s
- to get an answer
- 24/7
- availability
The challenge
Every day the same questions about orders, returns and features: the team had no time for complex cases.
The solution
An assistant trained on the company's documents answers citing sources, and when unsure hands the conversation to a person with a summary ready.
How it went
- 01
Document collection
Selecting the manuals and FAQs the assistant can draw from.
- 02
Prototype and tests
Testing with the team on real questions to measure quality and limits.
- 03
Integration
Connection to site, email and ticketing, with cost monitoring.
Tools used
- LLM
- Document search
- Nuxt
- Node.js
The assistant on our site cut the emails we receive every day in half.
Sample case: project figures are indicative.
Custom apps & back-offices →Shall we talk about your project?
A 20-minute chat, no strings attached: we'll figure out together where to start.